The Sanctuary of Wonder CIC (Company No. 17080308) and Samantha Hemming (sole trader)
Together referred to as "Sanctuary of Wonder", "we", "us", or "our"
Last updated: May 2026
Who we are
We are a Community Interest Company based in England and Wales, creating safe, playful experiences for families, children, individuals, and educators. Samantha Hemming also offers related services as a sole trader. Both entities are covered by this policy.
Questions about this policy? Contact us at: sam@thesanctuaryofwonder.com
What we collect and why
We only collect what we need to deliver our services. This may include your name, email address, and payment details when you sign up, purchase, or contact us. We also collect basic website data automatically (such as your IP address and pages visited) to help us understand how our site is used.
We will never sell your data. We use it only to deliver and improve our services, process payments, and communicate with you where you have asked us to or where we have a legitimate reason to do so.
Children under 13
Some of our services involve children under 13. We do not collect data directly from children. All registration and consent must be completed by a parent or guardian on the child's behalf. By signing up a child, the parent or guardian confirms their authority to do so.
We collect only the minimum information needed to deliver the service safely. Children's data is never used for marketing or profiling. If you believe a child's data has been shared with us without proper consent, contact us immediately and we will delete it.
We are working toward full compliance with the ICO's Children's Code and take our safeguarding responsibilities seriously.
Who we share data with
We use trusted third-party providers to help run our services — including payment processors (such as Stripe) and email or course platforms. These providers only access your data to perform specific tasks on our behalf and are not permitted to use it for any other purpose.
We may also disclose data if required to do so by law.
Your rights
You have the right to access, correct, or delete your personal data, and to object to or restrict how we use it. To make a request, contact us at sam@thesanctuaryofwonder.com.
You can also contact the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113 if you have concerns about how we handle your data.
Cookies
Our website uses cookies to help it function and to understand how it is used. You can manage cookie settings through your browser at any time.
How long we keep your data
We keep your data only for as long as needed to provide our services or meet legal requirements, after which it is securely deleted.
Changes to this policy
We may update this policy from time to time. The current version will always be on our website.
This policy is a working document. We recommend seeking professional data protection advice when resources allow, particularly in relation to the ICO Children's Code.